Frequently Asked Questions

Answers: General

Do you offer custom packages?

Yes, we do offer “custom” packages abd custom services for a nominal fee to cover our cost of providing these services. We can easily provide almost any level of service you may have in mind, just ask us for a quote.

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Do you provide custom web development or programming services?

We provide a wide range of custom web development services including Web 2.0 development for a nominal hourly fee along with a nominal setup fee. We can provide you with custom AJAX-based Web 2.0 Development in addition to standard traditional web development using the following languages: PHP 5.x, PHP 4.x, Python 2.4.3, Python/Django, ColdFusion, Perl and Ruby on Rails. We can also provide customer database development including custom Data Modelling for mySQL 4.x and MSSQL Server. We can also provide custom data migration services from mySQL to MSSQL and MSSQL to mySQL.

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Will you match a competitor's price?

YES. We can and will match any competitor's price for web hosting with some limitations in terms of the actual levels of service. This means we can provide a web presence for your needs at a lower cost than any other web hosting company however we may need to limit the bandwidth or disk space (aka. web space) to compensate for the lowered monthly fees.

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How long has EzCheapSites.Com been in business?

EzCheapSites.Com was formed officially in early 1999, which means we've been around for over 7 years. We are a privately-held company operating out of Walnut Creek, California. Over the years we've built up quite a reputation for our dedication to our customers and our custom-made hosting features.

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How many websites does EzCheapSites.Com host?

Start counting one number per second for the next two days, seven hours, thirty-three minutes and twenty seconds, and you’ll be getting to the neighborhood of how many sites we host… If you want to save yourself some trouble, you can just trust us when we say, “We host a lot of sites.” We'd love to have you join us!

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Do you give non-profit or educational discounts?

YES ! We can provide you with the lowest cost web hosting around however our Educational Discounts come with limitations on bandwidth and diskspace to help compensate for the lowered monthly fees. Just ask us for a quote and we'll be happy to meet your needs.

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My website gets a lot of traffic--will this be a problem?

This usually depends on the nature of your website. While relatively straightforward sites (think basic html/xhtml content, most shopping sites, webpages, blogs, etc.) can receive tens of thousands of hits at any given time and work perfectly fine, problems can arise with more complex sites--sites with lots of images, scripts or interactivity with visitors. Tens of thousands of users each accessing a database at the same time can cause quite a strain on a server and might be too much for a shared web hosting environment.

The thing to remember is that the term "shared hosting" (which is another term for standard web hosting) means that your site will share a server with other users. This allows for plenty of usage while keeping prices low, but certain sites may not be appropriate for such an environment. If you are unsure whether your high volume website will work with our shared plans, please feel free to e-mail our sales department, and we will be happy to assist you in determining the best solution for your needs.

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What if I need more space and bandwidth?

If you need additional space and bandwidth, you can simply upgrade your account to a higher plan. Upgrading your plan provides a much better value than paying for more bandwidth and storage on the side.

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Answers: Features and Technology

Do you have [insert feature name here]?

Probably. We support just about everything under the sun (and a few things over the sun). Check out our web hosting plan comparison page for information on all the features we offer. One of the best things about having a EzCheapSites.Com account is that you are going to get the features you are looking for and then some. EzCheapSites.Com has several exclusive homegrown software developments that are designed to make your web hosting experience as enjoyable as possible.

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I have my own SSL certificate--can EzCheapSites.Com install it for me?

Sure! We allow you to use your own SSL certificate if you'd like. There is a one time $35 installation fee for all custom SSL certificates. See our SSL Certificate prices online. You may be required to purchase a small website capable of using the specific SSL Certificate you wish to use - See the Complete Plans for more details.

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What do you mean by "low site to server ratios" and how does this benefit me?

The number of accounts hosted on a web server can have a significant impact on how quickly that server is able to respond to page requests. Since all users of a server share system resources such as processor time and RAM, a server with too many accounts can be slow to respond and cause your site's visitors to become frustrated and leave.

Many hosting companies pack too many accounts onto each server in an effort to maximize profit. At EzCheapSites.Com, we feel that the long term customer satisfaction resulting from providing high performance hosting is far more important than the short term profits made by overfilling servers. Our customers love the extra speed they get at EzCheapSites.Com, making them more than happy to recommend EzCheapSites.Com to their friends, family and website visitors.

Join EzCheapSites.Com today and experience the many benefits of our "undercrowded" servers!

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What is "available server power" and how does it benefit me?

The amount of server power or server system resources available to each hosting account depends on the number of other websites sharing a given web server. A server's total processor and memory (RAM) is shared by all of the accounts on that server.

All of our accounts are hosted on servers with much fewer accounts than the majority of other web hosts. But, above and beyond that, accounts on our Gold plan will be on servers with half as many accounts as servers hosting Silver plan accounts.

Servers hosting Diamond plan customers will have one quarter as many accounts as the Silver plan. This ultra low site to server ratio means that each individual Diamond hosting account has roughly four times the share of the server's processor and memory as does a Silver account. That's a lot of power!

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Is your network fast and reliable?

Yes--very. (Imagine that we are standing next to you moving our hands rapidly and snapping to indicate how fast our servers really are…) EzCheapSites.Com's servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has over 20 GB/s of available bandwidth from Tier 1 transit providers.

Click here for more information on our network.

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What is the difference between NetAdmin and Backstage? Which one should I use to manage my account?

Backstage is our central customer control panel. It allows you to view your billing and contact information, manage all of your EzCheapSites.Com services, view and submit new support tickets, buy, transfer and manage domain names, view important announcements from EzCheapSites.Com customer service and grant other users access to your account.

NetAdmin is the control panel used to manage features of a specific web hosting account. It allows you to manage email features and mySQL databases, autoinstall scripts, view web statistics and much, much more. Through Backstage you can access the NetAdmin control panels for all of your hosting accounts without needing to login to a separate interface for each one.

You can access every part of your account from within Backstage. Backstage provides automatic login to NetAdmin, so there is no need to login to NetAdmin directly. To login to Backstage, simply point your browser to https://backstage.EzCheapSites.Com/ or click the "Customer Login" link at the very top of the main EzCheapSites.Com website.

Backstage and NetAdmin are developed in-house by the EzCheapSites.Com Engineering Team, and are constantly being updated with exciting new features!

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Do you do regular backups of my account?

Yes, we perform nightly backups on all accounts, but don't count on our backups alone! Your website is important, and you are the one ultimately responsible for ensuring that your data is backed up!

We make every effort to back up all account data on a nightly basis, but we can’t guarantee that our backups will be complete, up to date or even available at all. We are not responsible in the event that some or all of your account data and settings are lost (please see our service agreement for more information).*This note may sound cold and heartless, but it helps reinforce the importance of making your own site backups.

You should always keep an up to date copy of your website on your local computer; by doing this you will always have a copy of your site on hand in the event of data loss. You can easily download file, database and settings backups from the backup area of NetAdmin.

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Answers: Ordering

My order wasn't setup immediately. What should I do?

Stop, drop, and roll... That is usually a good policy if you are ever worried about something having gone wrong. As soon as you get up and dust yourself off, you will likely find that your order has been flagged for further review and verification by a customer service representative (since our auto-provisioning system would typically have you online within 15 minutes).

You do not need to take any further action. Our staff continuously checks the order queue for orders requiring verification and will contact you via email or phone if additional information is required to process your order.

Orders are only manually reviewed during business hours Monday through Friday. If your order is placed outside of business hours and requires manual verification, it will be performed at the start of the next business day. We appreciate your patience in this situation.

If for some reason you have not heard from our customer service department after a full business day, please let us know.

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I'm confused or having trouble with the ordering process. Who should I contact for assistance?

If you're having trouble ordering, our sales team will be happy to help!

You can contact our sales department at sales@EzCheapSites.Com to chat with a friendly EzCheapSites.Com sales representative.

We're glad you decided to join the growing EzCheapSites.Com community, and we look forward to providing you with outstanding web hosting service!

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Can I register a new domain name at the same time I place my order?

Yes !

You may search for your new Domain Name online using our Domain Registrations Process.



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Do I need to have a domain name picked out and registered before I submit my order?

Picked out: Yes


Registered: No

When you place an order, the order form will ask you to enter a domain name for your new account. Our web servers will be configured to work with this domain name when your account is provisioned.

You do not, however, need to have this domain name registered before you place an order. If you do not yet own the domain name, you should make sure to verify that the domain name is actually available and not already in use. You can do so at our Domain Look-Up Page.

You can register your domain name with EzCheapSites.Com (by using our Domain Registrations Process).

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Answers: Scripts and Programming

Will you install my programs and scripts for me?

Yes ! We do install scripts for you for hosting accounts for which we can do this for a nominal service fee depending on the level of effort you are requesting. Our hosting accounts come with an autoinstaller that allows you to install over 50 scripts with the click of a button. Click here for a complete listing of scripts that can be automatically installed. In addition to those popular scripts, EzCheapSites.Com has written a custom-installer for the popular Ruby on Rails based blog system, Typo.

If you need to install scripts that are not listed above, we cannot assist you nor can we provide support for any of those third-party scripts (even if they were installed with the autoinstaller). This policy is not to withhold any specialized information or hoard our team’s experience. It is impossible for all of our support staff to be fully versed in every available script, and if we have not tested and included the scripts in question, we would be jeopardizing the shared hosting environment by letting them all run rampant across our network.

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Will you install custom Perl modules?

Yes. Our technical support team will install almost any Perl module upon request. Simply contact customer service with your request.

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Answers: Domain Names

Do you sell domain names or do I have to buy my domain from another company?

EzCheapSites.Com does, in fact, sell domain names right here in our Domain Registrations Process.

Additionally, you can transfer your existing domain names to EzCheapSites.Com with the click of a button.

Domain names through EzCheapSites.Com cost as little as $1.99/year for the first year and we offer huge discounts for Bulk Domain Registrations.

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I want to buy a domain name without hosting. Where do I go to order just a domain name?

We sell Domain Name Registrations as a standalone service, if you prefer… but if you aren’t experiencing EzCheapSites.Com hosting, you are missing out on our core competency, and we can’t give you an opportunity to do that.

Once you receive your web hosting account information, you can transfer existing and purchase new domains using the "Domains" tab in our Domain Registration Control Panel.

Note that this does not mean that you won't be able to continue domain name service without an active web hosting account. You can continue domain name registration service through EzCheapSites.Com as long as you choose, regardless of whether or not you still have web hosting through EzCheapSites.Com.

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Answers: Billing and Payments

If I'm not satisfied, will you give me a full refund?

We like happy customers. If for some reason you're not satisfied with our service, let us know. We would love the chance to work with you to resolve any problems you experience. If you cancel within 60 days of signing up, we will provide you with a full refund.

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Do you accept PayPal?

At this time we do accept payments via PayPal aong with a wide range of other payments methods...

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Can I pay by check or money order?

EzCheapSites.Com only accepts payment via PayPal or a major credit card at this time. We apologize for any inconvenience.

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What credit cards do you accept?

We currently accept Visa, Mastercard and American Express.

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How much will I be billed upon signup?

Upon signup, you will be charged for your first contract period. For example, if you sign up for a six month plan, you will be charged six times the monthly rate for that plan (the six-month discount monthly rate, to be more specific).

Our order form will calculate the amount of your first invoice before you submit your order, so that you can make sure you know exactly what you will be charged.

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Answers: Policies, Usage and Terms of Service

Do you allow Reselling on your current hosting plans?

The short answer is "yes"... with some caveats. On our current plans (Silver, Gold and Diamond), you are free to do with your webspace as you may (as long as it is within the guidelines of our ToS and Service Agreement), including selling/subletting that space to friends or clients. In fact, with our multiple domain pointers and high resource availabilities, our upper level plans offer a great solution if you are looking to sublet just a few clients.

We do not currently offer any plans plans specifically catered toward the traditional definition of "reselling." Our shared plans lack many features that most potential reseller clients may be looking for (customizable control panel, WHM, ClientExec, etc.), so the shared plans may not fit the needs of a customer looking to enter the "reselling" marketplace.

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Do you offer Reseller services?

Yes, actually we do! As of October 2006, we have re-launched our Reseller plans with better features and hardware than ever before.

You can find them at out reseller's information site.

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What is your Resource Usage Policy? If my site gets busy, will it be suspended?

In shared web hosting, the ability to use your account is limited not just by your space and bandwidth, but also by how much of your server's resources (processor and RAM) you may be able to use at a given time. Since you are sharing a server with many other clients, each must operate their site within certain limits to ensure that all accounts perform as well as expected.

We also completely understand, however, that webmasters are often unaware of instances where their site is using too many resources, and that such usage is not done maliciously. Our Level 3 staff is partially dedicated to handling resource usage issues and working with clients to resolve them.

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